Shipping
Craft & Shaft, Inc. products are shipping via USPS and UPS and are typically shipped within 5 business days of receiving orders. For additional options or custom rate quotes, please contact us. Craft & Shaft, Inc. is not responsible for shipping delays by USPS or UPS. Unfortunately, we have no control over the shipping speed once we’ve handed the package over to the carrier.
UPS Shipments
UPS only ships to a valid street address so please include a valid street address with your order. Deliveries are made Monday through Friday only. Weekends and Holidays do not count as Business Days. If you need to schedule a Saturday delivery, please contact us. Please note that while Second Day Air is a shipping option available to Alaska and Hawaii, Second Day shipping cannot be guaranteed to all areas. Please contact Craft & Shaft, Inc. if you have questions about your shipping destination or transit times.
Return Shipments
Your satisfaction is important to Craft & Shaft, Inc.. If we have made an error while fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation. Qualified items purchased from Craft & Shaft, Inc. may be returned for a replacement item or refund within 15 days of delivery. All returns require a Return Authorization Number. The RA number must be printed on the outside of the return shipment. Please call Craft & Shaft, Inc. for a Return Authorization Form at 607-329-1981.
Lost or Damaged Packages:
For all shipments, we provide tracking information to ensure dependable service. USPS claims for lost packages require at least 30 days from the shipping date for the package to arrive, before any claims may be filed. We recommend that critical orders be sent via UPS whenever possible.
If your order is missing anything or is damaged, please check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at 607-329-1981. Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at https://www.ups.com or USPS at https://www.usps.com.
International Shipping Duty and Import Taxes
Duties and Import Taxes are the complete responsibility of the customer and are not included in the purchase price of your order.
International Lost or Damaged Packages:
For all shipments, we provide tracking information to ensure dependable service. USPS claims for lost packages require at least 30 days from the shipping date for the package to arrive, before any claims may be filed. We recommend that critical orders be sent via UPS or FedEx whenever possible.
If your order is missing anything or is damaged, please check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS, FedEx or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please contact us. Please do not return the package to us until you have contacted UPS, FedEx or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at https://www.ups.com, FedEx at https://www.fedex.com or USPS at https://www.usps.com.
Shipping Promotions
Free Shipping is offered to qualifying orders over $200 that ship to the USA. A “Free Shipping” shipping option will be applied during checkout. Shipping will be by a carrier chosen by Craft & Shaft, Inc.. The customer cannot specify a carrier when they select Free Shipping. *Some restrictions apply, see shipping restrictions.
Shipping Restrictions
*Some restrictions apply. Oversized items do not qualify for free shipping for orders over $200.00, shipping rates will apply accordingly.
If selecting UPS for shipping option, UPS can only ship to a valid street address, please include a valid street address with your order.
Shipping Options
All orders are packed by hand into the smallest box or boxes that will accommodate the entire order. This helps us to keep shipping costs under control and provides additional savings for customers who use freight forwarding services.
USPS – Domestic USA Shipping Options
USPS Priority Mail
USPS Priority Mail Express
USPS Parcel Select Ground
USPS First Class Mail
USPS Ground Advantage
USPS – International Shipping Options
USPS Priority Mail Intl
USPS Priority Mail Express Intl
USPS First Class Mail Intl
UPS® – Domestic
UPS® Ground Saver
UPS® Ground
UPS® 3 Day Select
UPS® 2nd Day Air
UPS® 2nd Day Air AM
UPS® Next Day Air Saver
UPS® Next Day Air
UPS® Next Day Air Early
Contact Us:
Craft & Shaft, Inc
7001 Snell Hill Road
Bath, New York 14810
Phone: 607-329-1981
Email: bowparts@yahoo.com
Phone Orders – Eastern Time 12:00PM-9:00PM
Monday 10:00AM-5:00PM • Tuesday 5:00PM-8:00PM • Wednesday Appointment only • Thursday 10:00AM-8:00PM • Friday 10:00AM-8:00PM • Saturday 10:00AM-2:00PM • Sunday Closed